Blocklist

CREATED: MAY 11, 2016  |  LAST UPDATED: AUG 16, 2016  |   BOOKMARK  |   COPY URL


A Blocklist is a suppression list, any contacts that are moved into the Blocklist will not receive any campaigns from the platform regardless of whether they are included in a Contact List.

You can search, import, export and even unblock contacts in a Blocklist. When you add a contact to a Blocklist you can always unblock later if you need to, is not the same as deleting from the Contact database.

If you get 3 consecutive soft bounces a contact will automatically be added to the Blocklist.

Search for contacts in the Blocklist:

  1. Select Contacts in the top menu bar
  2. Select Blocklist in the left menu pane
  3. Select Search
  4. A search bar will appear. You can then search by email or by mobile numbers by clicking on either the Search emails or Search mobile numbers tab on top of the search bar.
  5. NewIs blocked and Is not blocked in blocklist. This provides the ability to search for the recipients who are or aren’t listed in the Blocklist of both Email and SMS. The conditions, Is blank and Is not blank for all fields can be selected after after clicking the Advance Search button followed by selecting Measure in the first drop down

To import a list of contacts to your Blocklist:

  1. Select Contacts in the top menu bar
  2. Select Blocklist in the left menu pane
  3. Select Import.
  4. Click on Select file to upload a file from your computer. The file should only contain the email or mobile numbers of the contacts you wish to block. You can choose which field to import by clicking on either the Import emails or Import mobile numbers tab on top of the Select file bar.

To export the Blocklist:

  1. Select Contacts in the top menu bar
  2. Select Blocklist in the left menu pane
  3. Select Export
  4. You can then select whether you wish to export the email address or mobile numbers.
  5. Click Export.
  6. An Export block list pop up window will appear. Choose the delimiter for your export file and click Export.

NewExport functionalities related to Block List (Email)
This export functionality in Block list allows us to export all the contact details from the database instead of exporting only the Email, Blocked ON and Blocked Source information

How to export related to Block List (Email)

  1. Click the Contacts tab
  2. Click Blocklist from the left pane followed by clicking export
  3. The Blocklist page will be displayed
  4. Enter the related blocked mail id and click search button
  5. This will display the complete details related to the blocked contact
  6. The displayed details can be further exported by clicking on the export icon

NewExport functionalities related to Block List (Mobile)
The new export functionality in Block list allows us to export all the contact details from the database instead of exporting only the Email, Blocked ON and Blocked Source information

How to export related to Block List (Mobile)

  1. Click the Contacts tab
  2. Click Blocklist from the left pane followed by clicking export
  3. The Blocklist page will be displayed
  4. Enter the related blocked mobile number and click search button
  5. This will display the complete details related to the blocked contact
  6. The displayed details can be further exported by clicking on the export icon

To unblock a contact:

  1. Select Contacts in the top menu bar
  2. Select Blocklist in the left menu pane
  3. Select Search
  4. A search bar will appear. You can then search by email or by mobile numbers by clicking on either the Search emails or Search mobile numbers tab on top of the search bar.
  5. Click on Unblock.